Resolve common problems

Use the status and retry controls for capture, files, debriefs, and workspace access.

Start with the specific message beside the affected control. A failed read does not mean your saved content is empty, and an unavailable resource should not be treated as ready.

A Session will not start

Read the message above Start live call first. A missing permission, no plan, or no connection is named there and disables Start until it is fixed, each with one fix. The selected workspace needs session access; switching to an inactive Team does not grant it. Open Account → Workspace or Subscription to inspect the current state.

For a permission, use Allow access or Open System Settings, return to the app, and check that Microphone and Call audio read allowed. You can also open Privacy & permissions from your avatar and choose Check again. An active Session must end before another starts.

The cockpit can't hear the call

Can't hear the call means System Audio Recording is off for Sales Copilot; your microphone still works. Can't hear you means the microphone is off. Choose Open System Settings in the cockpit, turn the permission on, and return. If macOS asks you to quit and reopen the app, finish any active call first.

I cannot find the cockpit

Hiding the cockpit does not end its Session. Choose Open on the call indicator, Open cockpit in the launch rail while the call runs, or the shortcut for hiding and showing the cockpit. With Hide Sales Copilot from screen share and the Dock on, macOS hides the app from Command-Tab and the Dock; reopen it from the menu bar.

A material is not being used

Check both attachment and status. The file must be attached in the Prospect's Preparation tab and ready. Open its Library inspector for Retry upload or Upload readable copy when offered. Clear active search and filters if the file is missing from the list.

A Debrief or memory is missing

Use Check again while a Debrief is being prepared and Try again for a retrieval failure. Sessions without usable content may have no Debrief. Memory can legitimately remain empty without sufficient evidence.

Workspace switching is incomplete

Return to the browser to finish account confirmation. Use Cancel switching to remain in the current workspace, or Reconnect account after resolving a failed sign-in.